We need help in implementing an ISO compliant system We need help in training our Internal Auditors We need outside help in conducting internal audits We need someone to conduct a Gabp Assessment of our system We need help with developing a customer satisfaction program We would like more specific information on course outlines

In 1989, AL KITLICA founded Quality Applications, Inc., an international consulting company specializing in quality management system design and development and on-site training courses in ISO-9000, TS 16949, AS 9100 and ISO 14000, including a 4 and ½ day, IRCA registered, Lead Auditor Course.  His company, QAI, also offers the only comprehensive, 3-day, Process Auditing Course in the United States.

Mr. Kitlica holds B.S. and MBA (ABT) degrees and, in addition to his academic background, became an ASQ CERTIFIED QUALITY ENGINEER (1979) and CERTIFIED RELIABILITY ENGINEER (1985), and SIX SIGMA BLACK BELT INSTRUCTOR (Motorola 1988). Further Mr. Kitlica is currently a REGISTERED QUALITY SYSTEM LEAD AUDITOR with ASQ/RAB (1993). Mr. Kitlica was the thirty-first RAB registered QMS lead auditor in the U.S. In 2003, Mr. Kitlica attained Provisional Assessor status in the AS 9100 Aerospace Standard. In 2005, Mr. Kitlica also became an Arizona State Baldrige Award Examiner and now actively participates in the State's Quality Award process. In 2007, he was selected by TQMS, Inc. as a certified consultant, distributor and reseller of CIS Software for the U.S.

In 1998, his firm, Quality Applications, Inc., was chosen by the United States Air Force as their ISO 9000 consulting body ultimately resulting in Tinker Air Force Base becoming the first U.S. Air Force facility to be ISO 9000 certified and registered. This certification was necessary to secure a multi-year, follow-on award contract of 13.5 billion dollars for this 22,000-person facility in Oklahoma City, OK.

Since 1989, Mr. Kitlica has addressed or instructed over 24,000 professionals in thirty-seven U.S. states and seven countries in Quality Management System development through ISO 9000. To date, he has conducted approximately 265 public or in-house ISO seminars. Further, Mr. Kitlica has spoken at eighteen major universities and, in 1992, addressed his second ASQ, National Quality Conference in Nashville, TN, on Supply Chain Management topics. In 2002 and 2004, Mr. Kitlica was a featured speaker at the International Conference on ISO 9000. To date, over one hundred companies have been assisted in their ISO/QS efforts through Quality Applications, Inc.

Al and his wife, Diane, have three grown children.  They currently reside in Scottsdale, Arizona.